You want to drive your bottom line. By outsourcing some of your work, you are free to focus on your core competencies and increase productivity. If you are struggling with these issues, it may be time to think about contracting with a Virtual Assistant (VA). A VA does not take up much-needed office space as she works from her home office. She does not take coffee breaks, vacations, sick days or personal days. She often works weekends, nights and even holidays.
Virtual Assistants:Are trained in Excel, Word, Outlook, QuickBooks, website and graphic design
Work on an as-needed basis
Are there to help when on-site personnel are overloaded
Help keep manager or owner on track and on schedule
Are available for seasonal or last-minute projects
Arranging for face-to-face interviews
Charge only for the minutes “On Task”
Supply their own computer, phones, fax, copier, and software
Before you hire a Virtual Assistant, please consider these tips for talking with your VA.
Get to know your VA by chatting with her on the phone. You should feel comfortable with her within about 5-10 minutes.
Don’t be afraid to ask questions. You have a right to know her background, her rates and how she works
Be clear about what you want your VA to be responsible for. If you need her to do bookkeeping but she does not have that listed, ask her if she can do the job.
If you do not see it listed in her list of accomplishments, ask for it. If she does not provide that service she can usually find someone very capable to help out. She will not recommend someone she does not know well
Be sure your account is kept current with your VA. She has expenses to pay for her business, just as you do.
Give a clear timeline to your VA so all deadlines are met
Always get an estimate of the time it will take her to complete the project. It may take a shorter or longer time than estimated but it will give you a starting point.
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"Nancy Barnes has an excellent understanding of office procedures and issues. She redesigned my work space, organized my paper flow, created a functional environment, and motivated me to accomplish more each day. Her expertise is in human resources, with capacity to work in everything from bookkeeping to word processing to collections to sales and marketing. She knows business! I would recommend her to any company looking to streamline their office." Hollie Maxfield Hearts in Action First Aid www.heartsinaction.ca